hp color laserjet cp2025dn printer says replace roller

The progress bar will begin to move to the right indicating information being transferred.ĭo Not power cycle the printer or the PC during this process or the printer may become unstable and/or unusable without further attention from HP. If you have previously assigned a different name to the HP Color Laser CP2020 series driver, choose the name that represents the correct printer.Ĭlick on the “Send Firmware” button in the “HP Color LaserJet Firmware Update” dialog window. In the window adjacent to the “select printer to update” use the drop down arrow to select the “HP Color Laser Jet CP2020 series” driver. A window “HP Color LaserJet Firmware Update” will open. Wait for the printer to return to a Ready state before proceeding.ĭouble click on the firmware update utility file.

Turn the printer off and then back on to clear main printer memory. I believe this is a bug solely with the firmware (why else would upgrading firmware resolve a perceived mechanical issue?)Īnyhow, the firmware install directions are right on the HP download site if you click the firmware link (not going straight to the download link. I don’t believe replacing rollers will do anything. – Since the latest firmware was put in place in 2011, I have not had this issue happen! After all, if you are using the out of the box firmware, your likely stuck with something raggedy from 2008. There was a new firmware released in Feb 2011, so there’s a good chance something like this was resolved.

Possible SolutionĬurrently I’m going to try upgrading the Firmware. One of the users thinks its linked to the bottom tray becoming empty. Same issues with them, if restarted it will work again for a period of time. After some frustrating digging around the clumsy interface the original thread is here. Google links to a thread on HP’s old support forum, and you get greeted with a notification and not the actual content, or a simple link to the new content (they ported everything over to new forums). Users often mess up error messages when reported, but knowing my client I knew something else was up. I headed on over to HP Support for this printer ( here) and lo and behold, the error was not listed in the panel notifications list. Did it need a new roller kit? Transfer roller? Hm. The one colour printer I actually don't mind so much.Īfter a client had pointed out that a “Replace Roller” notification had come up on a CP2025 printer I wondered which roller it was talking about.

Hp color laserjet cp2025dn printer says replace roller